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BEWARE: Any ads claiming FREE implants are fake. The 21D Solution is NOT funded in any way by the NHS. 

BEWARE: Any ads claiming FREE implants are fake. The 21D Solution is NOT funded in any way by the NHS. 

HomePrivacy Policy

Privacy Policy

Privacy Policy

Published: 23 October, 2022


21D Group Holdings Limited and its affiliates (“21D”, “we”, “us” and “ours”) are committed to protecting your information (in this privacy statement, “information” refers to the personally identifiable information, considered personal data, that you provide or we collect on, about, or from you through our websites).

21D provides a full jaw dental implants solution. The following discloses how we collect, use and share the information we gather on our website our social media channels (the “Sites“).

In general, you can visit our sites without telling us who you are or revealing any personal information about yourself. There are times, however, when we may seek information from you, about yourself or someone you know, such as name, email address and/or home address. It is our intent to let you know before we collect such personal information from you on the internet and to get your consent to process such information where required.

Information we collect from you

We collect the following kinds of personal information and sensitive information about customers, patients (former, potential and current), patients’ parents/guardians, physicians, and website visitors when you register via on-line forms or when you sign up to undergo a 21D assessment:

  • Contact details such as your name, address, phone number, and email address;
  • Information to help us treat you such as age, gender, and health information regarding your teeth, including images of your teeth and face

We will notify you of such purposes at the time that we request to collect personal data or sensitive information from you and will only collect the information that is strictly necessary to fulfil those purposes

Where we collect health information or other kinds of sensitive data via our Sites, we will ask for your explicit consent, where required by law.

On occasions you may choose to provide us with personal data about other people so that, for example, we can contact them with information about us. You must only share their personal data with us if you have obtained their consent and permission to do so.

What do we do with the information we collect? The personal information we gather from your use of our sites or provided by you may be used:

  • To set up and otherwise manage your account,
  • To provide you with information about our products, services, news and events,
  • To provide details of our services at different physical locations,
  • To invite you to take part in our surveys and feedback processes (where applicable),
  • To gather demographic information about user trends, such as age, gender, and general income levels,
  • To analyse use of our services and products, develop new services and products, and customise our products, services and other information we make available,
  • To use content to share via social media and make copies of your content to advertise 21D on the internet, on tv, in publications or in any other medium. You should be aware that other people may still recognise you from your photograph.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. Where we have entered into a contract with you, such as to provide you with our 21D goods and services, we will process your information to perform that contract. In other circumstances we may process your information for the legitimate business interests of 21D such as marketing or improving our products and services, provided that these interests are not overridden by your rights. We will make it clear to you at the time of collection what our legitimate interests are.

We do use a robust combination of data sources (online, orders, customers, etc.) to get a full picture of our product and marketing efforts. This data is only for our efforts and we do not share your information with other businesses for them to use for purposes other than their work with us.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information)

Who do we share your personal information with?

Any information we collect, including personal information, may be disclosed to a third party (and their agents and advisers) as part of any actual or potential merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of our business assets.

We may also disclose personal information about you to any competent law enforcement body, regulatory, government agency, court or other third party if we believe that doing so is legally required or is necessary to protect our property or other legal rights (including but not limited to enforcement of our agreements or the rights of others).

If you choose to make a purchase from us using a loan, we will share your information with lenders with whom we have a relationship. We will only do this with your consent. If you decide to proceed with a loan application, we will share your information with the relevant lender for the purpose of introducing you to their loan product(s). You should refer to your lender’s privacy notice for information on how they process your data.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate] [Note: you must have a lawful basis to process data. Click here to find out more. Or use this interactive tool to check your legal bases]
  1. Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
  2. We have a contractual obligation.

We may also share your information if you consent to us doing so.

How long do we keep your information?

We retain personal information where we have an ongoing legitimate business need to do so (for example, to provide you with 21D goods and services or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Cookies and advertisements

When you visit our website, we may collect certain information automatically from your device. In some countries, including countries in the European economic area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. Country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.

Some of this information may be collected using cookies and similar tracking technology.

Children’s privacy
At 21D, we do not intend to collect any information from anyone under the age of eighteen.. While we cannot stop someone below this age from accessing the sites, we do not collect any personal information on any one under that age. If you have questions about our sites collecting information from children, please contact us at [email protected]
Links to other sites

Our sites may contain links to other websites merely as a convenience. 21D is not responsible for the privacy practices or the content of such other websites, and inclusion of links does not mean we endorse the information or company. This means that if you connect to another site through our sites, we are not responsible for and we cannot control what they do with your information.

Also, you may have the opportunity to share your information with other websites, such as social media sites. We may provide a convenient link to let you do this easily, but we are not responsible for and we cannot control their website or your posts/sharing. You are encouraged to review the privacy policies and information collection practices of these other websites and social media sites.

Marketing and do not contact

We may send you information about us from time to time if you have given us your consent (where required).

21D provides you the opportunity to request to stop receiving electronic communications by withdrawing your consent. If you do not want to receive communications from us, please tell us when we collect your information or write us at any time at [email protected]. Please allow us enough time to process your request.

Keep in mind, this withdrawal of consent does not apply to necessary communications, such as responding to an inquiry, and is revoked if you later request information from us, for example, if you sign up to receive news alerts from us.


User generated content

If you are a user of Facebook, Twitter or other social media sites with public account settings and you hash-tag using one of our public campaigns, or one using our product name, we will be able to pull your reviews of our products from the social media sites and post them on our sites. This is so that we can share your opinions about our products with the visitors of our sites. Before being posted in our sites, your comments will be reviewed by us. Please do not use these hashtags if you do not wish that your reviews are made available on our sites.

By posting or otherwise making available any content on a public social media platform about your 21D experience, and responding “yes” if we ask for your permission to re-post content on our owned channels, such as facebook, pinterest, youtube, twitter, instagram and others, you represent and warrant that you are eighteen years of age or older and that you agree to the terms and conditions listed on our page on those websites.

If a parent, guardian, or anyone else becomes aware of user generated content shared from an individual under the age of eighteen, please email us at [email protected]

Our Sites have appropriate technical and organisational security measures in place to try to protect against the destruction, loss, misuse and alteration, unauthorised disclosure or access of the information under our control.

Your rights

In connection with 21D companies in Europe, individuals may contact us regarding their rights to:

  • Access, correct, update or request deletion of their personal information,
  • Object to processing of their personal information, ask us to restrict processing of their personal information or request its portability,
  • Opt-out of marketing communications we send you at any time. To opt-out please contact us using the contact details provided below,
  • Withdraw your consent at any time, if we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • Complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

These are just examples and your particular rights may not be listed here as an example.

Contact us
If you have any questions about this privacy statement, the practices of our sites, your information, or your rights regarding your information, or your dealings with our sites, please contact our Data Protection Officer c/o [email protected] and or at our headquarters.

St Andrew’s House,
Kelvin Cl,
Warrington WA3 7PB

21D Clinical Limited is authorised and regulated by the Financial Conduct Authority FRN 976995. We act as a credit broker not a lender and offer finance from a panel of lenders.